Sash Windows Stoke

Established in 1980

With over 40 years’ experience, William Richards knows every aspect of the timber sash window industry. 

With a keen eye for heritage and a determination to innovate, we are always researching and developing traditional methods and modern hardware to enhance the practicality, efficiency and durability of our window care and manufacture services, whilst ensuring each desired period feature is retained.

Our Commitment

As a family run business we pride ourselves on two things: delivering a quality service and maintaining a reliable reputation. Every job is different and we always aim to develop an honest and open relationship with each and every one of our customers; we believe communication is the key to getting the job done right every time.

William Partridge

William Partridge


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    Sash Window Repair & Restoration in Stoke-on-Trent

    Specialist sash window repair and restoration service in Stoke-On-Trent, from just £390.00. 

    Bring a new lease of life to your Stoke property, with William Richard’s sash window repair and restoration service. Our skilled craftsmen can repair any tired sash window affected by age, weather or neglect, restoring its original elegance and retaining all its period features. 

    Whether your sashes are draughty, rattle loudly, have a rotten timber frame, or the glass pane is cracked, our WRSW restoration method may be the solution. We combine traditional carpentry skills with innovative hardware and modern restoration techniques to improve both the aesthetic appeal and practicality of your sash windows. 

    A Trusted Stoke-On-Trent Sash Window Repair & Restoration Company 

    Discover our first-class sash window repair and restoration service in Stoke-on-Trent and contact WRSW today to receive a free survey. 

    Our team of skilled craftsmen boast over 30 years of experience in the timber sash window industry and can restore any Stoke sash window to ensure efficiency and durability year after year. We’re able to resolve any draught issues and loud rattles, repair rotten frames or broken glass, and service and replace all original hardware. We also offer our Stoke-on-Trent customers a professional painting service, providing your sash windows with a premium and eco-friendly finish.


    What is William Richard’s Sash Window Restoration method?

    Our tried and tested WRSW restoration method can be applied to both residential and commercial properties in Stoke-on-Trent and can be broken down into three main sections: 

    • First, our experienced and highly-skilled craftsmen carefully dismantle the beading and cut the cord to remove the sashes. We understand that each restoration project is different and therefore thoroughly inspect the frame and sashes to determine the work required before replacing any rotten timber, loose putty or broken glass. 
    • Next, we service the original hardware, including the pulleys and catches, and replace it with new, innovative hardware if necessary. The wax cord is replaced with a pre-stretched nylon woven sash cord that is less prone to snapping. We then carefully weigh the sashes and ensure they are correctly balanced.
    • Draughts and rattles are often the most common issue with sash windows, so once we’ve re-hung the sashes we then precisely mitre and install the insulation beading to ensure the windows are draughtproof. Before completing the restoration, we test the sashes to make sure they operate effectively, lock correctly and are perfectly balanced. 

    If you’re interested in our reliable Stoke-on-Trent sash window restoration service, call our  WRSW experts on 0800 054 9683 or email 

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    Frequently Asked Questions

    What Advantages Do Sash Windows Offer?
    As well as looking great, the properties of sash windows mean that they’re perfect for controlling aeration and the flow of air in your home. These windows are incredibly secure, meaning you’re always protected, even if you prefer to leave the window open.
    How Do You Restore My Sash Windows?
    With years of experience, we use our skills and knowledge to restore tired windows. We start by carefully dismantling the beading before inspecting the frame and sashes. All broken and rotten materials are removed before we service the pulleys, hardware, and cards. The sashes are weighed and balanced before the frames are primed. Once all of these is done, we re-hang the sashes and re-apply the beading. Everything is tested before we leave.
    Can I Replace the Windows of a Listed Property?
    The rules around listed properties can be complex, but we’re here to provide the best help and advice to our customers. Usually, you need permission from the local authority to replace windows in listed buildings and we can help you in your correspondence with them. Get in touch now if you need this kind of assistance.
    What Is CAD Drawing?
    Computer-Aided Design (CAD) drawing is a process in which everything we’re going to do is generated and displayed electronically first. This allows you to see the potential results of our work before we start. As well as reducing errors, it also helps to find the perfect solution for a project.
    How Long Does Window Installation Take?
    This depends on what needs to be done. If you need permission from a local authority and particular windows, then the timeframe will be longer than standard sash window installation or a residential property. When you first arrange a project with our team, we’ll endeavor to provide an accurate timescale for you.
    What are the payment terms that are offered?

    We require a 30% deposit on the conformation of your order to get you fully booked in. Then depending on the number of repairs/ new windows you require, we may devise a payment schedule comprised of different stage payments, this is made up of equal payments to cover work as we go along. This is paid when you are happy with the work completed in that stage. 

    What is the lead time on my new windows?

    After we get you fully booked in, we do our best to start your work within 6-8 weeks depending on our availability. 

    What is included in the price of a window restoration?
    • Labour
    • New staff and parting bead with insulating brush and seal installed
    • New nylon woven cord attached
    • Rebalance of the lower and top sash
    • Removal of all excess and lose putty 
    • All new beading spray primed and undercoated 
    • Disposal of existing beading and cord
    Are your new sash windows fully compliant with building regulations?

    Yes, we work closely with architects and surveyors and building control to ensure all our work is compliant with building regulations.

    Do you paint the windows?

    We do, all our new sash windows will come standard with a 4-stage spray coated in Sikkens to match any finish/colour required. For your restored windows, we can arrange our trusted decorators to follow behind our fitters to conduct a full decoration of your windows.

    Can you match my existing sash windows?

    Yes, at William Richards Sash Windows we understand the importance of preserving the original aesthetic of your property. Therefore, we can design and manufacture new windows to perfectly match the original windows with our modern technology. 

    Do you have your own fitters?

    Yes, we have a hand-picked team of specialist sash window experts, to ensure you get the best finish possible

    Can I replace my uPVC with timber ones?

    Yes, we can take out your old plastic windows and replace them with some new timber sash windows or casement windows made entirely to fit the style of your home. 

    I live in a conservation area/ listed building, can you help me?

    Yes, we will produce your technical drawings, heritage report and block pans for your listed building consent application and answer any queries along the way to give you the best chance of gaining approval for your new sash windows.

    What types of sash windows do you manufacture?

    We manufacture all types of sash windows, from Venetian to Georgian to Victorian. You just have to decide on a design that works for you.

    What area do you cover?

    We work from as far north as Manchester down to London and everywhere between

    Will I need to be in the house whilst the work is being carried out?

    It entirely the decision of the customer, we do not require you to be there for our team of professionals can carry out the work they need to. 

    Do you have references from previous customers?

    We have a selection of great reviews and references from our past customers both on our website, Trustpilot and our social media platforms.